Increase Conversions, Reduce Churn
Gemini Explore for
Customer 360
See all customer data in one unified pane for more strategic sales, marking, and support – while staying vigilant for high-risk activity.
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Gemini Explore for
Put the Customer Front and Center
Gemini Explore connects to CRM, sales, marketing, support, and other critical systems so workers can see a full picture of each customer, recommend the next best action, and mitigate risks.
Gemini Explore for Customer 360 shows customer profile information, watchlists, transactional data, and marketing, sales, and support data as a collection of nodes and relationships. This enables teams to better investigate and prevent fraud, reduce churn, and comply with anti-money laundering regulations. Explore connects to CRM, sales, marketing, support, and other critical systems so workers can see a full picture of each customer, recommend the next best action, and mitigate risks.
Fraud Detection and Investigation
The sophistication of fraud activities has grown and so have the solutions used to identify and prevent it. Advances in machine learning, the use of biometrics, and the availability of large amounts of data are transforming the field of fraud detection. With these advanced techniques, analysts can answer questions like:
- What is the connection between seemingly unrelated activities that may indicate collusion or organized crime?
- How has the behavior of fraudsters changed over time, and how can these changes be detected and prevented?
- What patterns and trends in historical data can be used to predict and prevent future fraudulent activities?
As fraudsters continue to evolve their methods, it is essential that organizations stay ahead of the curve, Gemini Explore helps fraud teams protect themselves from financial losses and reputational damage.
Anti-Money Laundering Prevention and Compliance
Detection, compliance, and reporting are critical to any organization’s commitment to following anti-money laundering (AML) regulations. By mapping the connections and relationships between people, companies, and transactions, AML teams can get a comprehensive picture to identify, investigate, and prevent criminal individuals and organizations from using financial systems to launder their finances. Explore provides an interface anyone can use to visualize, illustrate and collaborate to maintain AML compliance, so they can determine::
- Is this customer subject to sanctions or restrictions or an otherwise politically exposed person (PEP)?
- Are these transactions in compliance with AML regulations for the countries involved in the relevant line of business?
- Why were these transaction logs flagged as suspicious by auto-detection systems?
Alignment with AML regulations is important to avoid sanctions and legal consequences, and tools like Explore can help organizations maintain their commitment to AML compliance.
Know Your Customer
Every customer’s journey is unique with footprints across dozens of systems and business functions. Sales, marketing, and support teams waste time assembling a full view before they can best serve the customer. By consolidating customer data from multiple sources, Gemini Explore consolidates customer data so staff can understand:
- What accounts are at-risk of churning and what actions will bring them back in line?
- How can managers identify hidden upsell and cross-sell opportunities to boost conversion and revenue?
- Which customer habits, tastes, and behaviors help in detecting patterns for more personalized interactions?
With a unified view of customer data, businesses can enhance personalization, streamline customer support, uncover new sales opportunities, and improve overall customer satisfaction and retention.
Key Capabilities of Gemini Explore for
Customer 360
Setup in Minutes
Gemini Explore comes cloud-ready with quick provisioning and streamlined setup for data ingest and modeling. Even non-technical users can be up and running within minutes with minimal training.
No-Code for
Accelerated Adoption
Our no-code approach welcomes even non-technical users with an intuitive interface, wizard-guided setup, and personalized visualizations.
All Your Data for
the Full Picture
Gemini Explore connects to all of your organization's data including sales, marketing, support, and CRM systems to assemble a unified view of every customer.
Shareable Snapshots
With capabilities for sharing views and snapshots, staff can communicate priorities across sales, marketing, and customer service departments.
Videos and Resources
Customer 360 Datasheet
See how you can discover patterns of customer behavior to reveal the context between multiple data sources.
Insurance Fraud Demo
A mid-size multi-state health insurance company runs fraud detection algorithms and exposes a fraud ring run by doctors and an insurance salesman at one specific clinic.
E-commerce Fraud
The fraud team at a top e-commerce retailer notices some odd gift card purchases. Here’s how they opened an investigation and started their analysis.
Additional Solutions
Organizations all over the world use Gemini Explore to connect the dots for their business.
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